Shipping & Returns

Shipping Policy

§4 Delivery

(1) All items offered by us are ready for immediate shipment within 3-5 business days.

(2) If the consumer has chosen payment in advance, we will not ship the goods before receipt of payment. 

§5 Retention of title

We retain title to the goods until full payment of the purchase price.

Return &

Exchange Policy

§6 Cancellation policy.​

Right of revocation for consumers in the sense of § 13 BGB

Cancellation policy

You have the right to return unworn items within fourteen days. The contract declaration can be revoked, for example, by letter or e-mail within 2 weeks.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your revocation due to, you must inform us (macimo-Lena Stoffers-, Annenstr.17, 20359 Hamburg, E-Mail:contact@macimojewellery.de) by means of a clear statement by e-mail about the return of the items.

§7 Consequences of the revocation

If you effectively revoke this contract, we must return to you any payments we have received from you (less delivery costs) immediately and at the latest within 30 days from the day on which we received notification of your revocation of this contract.

You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

If you are unable to grant or surrender to us the performance received and the use made of it, or if you are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. For the deterioration of the goods you must pay compensation only if the deterioration is due to handling of the goods that goes beyond the inspection of the properties and operation. You can avoid the obligation to pay compensation for the value of the goods by not using the goods and their packaging as if they were your own property and by refraining from doing anything that could reduce their value.

End of the cancellation policy.

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